Leaders of virtual teams need to focus on internal team processes that play an important role in improving performance. Combining procedures from project management, team development theories, psychological aspects of motivation and group behaviour, the Virtual Team Maturity Model (VTMM®) focusses on special needs and practises for virtual teamwork, such as compensating for missing face-to-face interaction.

Once the key elements to enhance virtual team performance are identified, the next step is to assess their presence in a virtual team and close any gaps with applicable cost-efficient solutions to improve performance.