The VTMM®– Virtual Team Maturity Model focuses on internal team processes, necessary in particular to compensate for missing face-to-face communication. These predefined meta-processes include the definition of rules and objectives in addition to operational areas, such as the distribution of tasks and information. They also regulate areas of team-internal cooperation, such as meetings and decision-making, and serve to motivate and resolve conflicts through proactive feedback and praise, emphasizing the social aspects of getting to know each other and trust building.
This continuously repeatable procedure of VTMM®contributes to create a highly motivated virtual project team, leading to trust, cohesion, and consequently an improved team performance. The effects of a VTMM®assessment and the implementation of corresponding measures for improvement on the virtual team performance have been validated in a case study.